Some Frequently Asked Questions…
When supplied with an incorrect address by customer the box will be re-directed to Wanderers Picks and disposed of as products no longer remain fresh. It is a commitment by Wanderers Picks that all products be delivered at the highest quality and a decision will be made to dispose of re-directed products, once returned, at the discretion of Wanderers Picks
Should the delivery address supplied by the customer be incorrect or insufficient details provided Wanderers Picks cannot accept any responsibility for any loss experienced. It is the obligation of the customer to supply accurate details at the time of order.
For deliveries to business addresses you must include the business name with your order. If Wanderers Picks is charged a re-delivery fee by one of our couriers because of inaccurate delivery details, that charge will be passed onto you.
No deliveries are made on public holidays, Mondays, Fridays or Weekends- Requested delivery dates are available by prior arrangement.
We are unable to specify an exact time for delivery.
We will always endeavour to deliver an order by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
If a picnic box is not been received by a recipient, it is your responsibility to inform us
Orders will be dispatched upon payment in full to Wanderers Picks
Wanderers Picks requests that the recipient be available to receive the delivery on the day of delivery. If no one is available to accept the delivery, then the box will be left outside the residence
Picnic boxes that contain cheeses may not be suitable to deliver to some outer metro, country and interstate areas. If this is the case, we will contact you to discuss suitable substitute items requiring refrigeration can only be delivered to the Perth metro areas. The recipient must be home to receive these items in person.
PERTH METRO DELIVERY DAYS TUESDAY, WEDNESDAY, THURSDAY ( Monday & Friday by request )
Australia wide orders are dispatched next business day -If you require a particular delivery date please request in order notes otherwise it will be shipped/ delivered following delivery day
Same day delivery available please request in order notes and we will confirm with you subject to availability.
All cancellation of gift orders must be done no later than 48hrs prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises. Cancellation requests are to be sent to [email protected]
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such cheese & chocolates cannot be returned.
To complete your return, we require a receipt or proof of purchase
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
We set up & pack down: This is all included in your cost! We do all the heavy lifting and boho styling of your event at no additional fee – you just sit back and relax.
We bring the staff: Feel like you need to phone a friend to run the bar? No way! Wanderer’s Picks will bring highly trained, qualified bar staff to ensure your night runs smoothly – like you deserve. Similarly, if you do want the caravan without the staff – we can do that too! We’re easy breezy.
All you need is booze: Alcohol is often one of the biggest costs at a wedding or event, so for this, all you need to do is BYO the booze (pick your faves!) and we can handle the rest. Easy peasy!
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